Frequently Asked Questions
01. After we contact you, what is the process of arranging care for myself or a loved one?
Once we have spoken with you and gained some understanding of your likely needs we register and onboard you as a service user.
02. How do you ensure that your staff understand diversity and equality issues?
Our written policies and values highlight the importance of meeting the diverse needs of service-users in particular recognising spiritual, cultural, religious, gender and physical needs.
Also, each member of staff receives a handbook containing all policies including those relating to diversity and equality.
03. How do I arrange home care for myself or a family member?
Having discussed your needs and requirements we will then walk you through our tiered-package that suits your individual requirements and agree on a start date.
04. What sort of services do you provide?
We provide home care and befriending services which includes:-
- Errands & Lifestyle Assistance
- Family Carer Relief (Sitting Service)
- Housing-Related Support (for supported living/independent clients
- Home Support Services
- Companionship & Social Support
- Housework and meal preparation
- Errands & Lifestyle Assistance
- Family Carer Relief (Sitting Service)
- Housing-Related Support (for supported living/independent clients
- Home Support Services
- Companionship & Social Support
- Housework and meal preparation
05. Are services available 24 hours, 7 days a week?
We provide 24-hour care services in the comfort of our service-users' homes.
06. Should I be concerned about receiving care?
Our dedicated team is committed to providing quality care. We uphold our CADET values of compassion, accountability, dignity, empowerment, and trust.
